Sales and Refund Policy — Nova Servers

1. Subject matter and nature of services

1.1. The Service provides the ability to purchase paid subscription plans (Basic Nova, Pro Nova, Ultra Nova — hereinafter "Subscription"), which provide expanded functionality, improved server ranking positions and access to additional privileges.

1.2. Purchasing a Subscription plan is payment for a limited, non-exclusive, non-transferable license to access the digital content and functionality of the Service. This is not a purchase of goods or property rights.

1.3. The characteristics and cost of Subscription plans may be changed by the Administration unilaterally without prior notice.

2. Instant delivery and waiver of return right

2.1. Instant activation. Activation occurs automatically after transaction confirmation. Default period — 30 calendar days.

2.2. Waiver of the 14-day right of withdrawal. In accordance with Art. 12 of the Law of Ukraine "On Consumer Rights Protection" and EU Directive 2011/83/EU, the User agrees to immediate performance of the contract and waives the right to a refund within the 14-day period.

3. Payment procedure

3.1. Payments are made through available payment systems. Full card details are not stored (PCI DSS standard).

3.2. Prices are indicated on the relevant pages of the Service. Tax responsibilities rest with the User.

3.3. After payment, the User receives privileges in accordance with the selected Subscription plan.

3.4. The Administration may apply promo codes with discounts, usage limits and expiry dates.

4. Refund policy

4.1. All transactions are final and non-refundable.

4.2. Refunds are not issued in the following cases:

1. Erroneous or accidental purchases;
2. Change of mind or loss of interest;
3. Subjective factors and unmet expectations;
4. Unauthorized use of device or account;
5. Promotions, discounts and pricing policy changes;
6. Account blocking for violation of Terms;
7. Changes to Service functionality;
8. Deletion of the Discord server.

5. Maintenance and force majeure

5.1. Temporary Service unavailability due to maintenance is not grounds for a refund.

5.2. Force majeure (data center failures, DDoS attacks, natural disasters, etc.) is not grounds for a refund. The Service is provided "as is" (AS IS).

5.3. In case of unavailability exceeding 72 hours due to the Administration's fault — a Subscription extension may be considered at the Administration's sole discretion.

6. Exceptional refund cases

The Administration may consider refunds in cases of:

1. Duplicate charge — after verification of the incident;
2. Non-delivery of paid service — if the plan is not activated within 24 hours after payment;
3. Legal requirements — when a refund is mandatory by law.

The Administration's decision is final and does not create a precedent.

7. Chargeback

7.1. Initiating a chargeback without first contacting support is a violation of the Terms.

7.2. In case of a chargeback: account blocking, subscription cancellation, providing documents to the payment system.

7.3. Before disputing through your bank — contact support and allow a minimum of 14 days for resolution.

8. Promo codes

Promo codes cannot be exchanged for cash, combined, or applied retroactively. Abuse is grounds for blocking.

9. Technical support

In case of payment or activation problems, contact:

Telegram Support: @novaservers_official

Provide your Discord ID, problem description and payment confirmation. Review — up to 14 days.

10. Final provisions

10.1. This Policy is an integral part of the Terms of Service. In case of conflicts regarding payment — this Policy takes precedence.

10.2. By making a payment, the User confirms agreement with all provisions, including waiver of the 14-day right of withdrawal.

10.3. The Administration may modify this Policy. Continued use constitutes acceptance of the updated version.

10.4. Invalidity of individual provisions does not affect the validity of the rest.